Frequently Asked Questions
Q: Do you have a physical store?
A: No we are an Internet based store with a warehouse for products. We do not have a traditional brick and mortar store.
Q: What shipping service do you use to mail my items?
A: We use the United States Postal Service.
Q: When I place my order, will I be placed on a cutting roster?
A: ABSOLUTELY NOT! All precut quilt kits are already cut and packaged. There is no excessive waiting.
Q: How do I know my order was received?
A: You should receive a confirmation email within minutes of placing your order. If you do not receive it within 24 business hours, please contact us via email for assistance.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, American Express and Pay-Pal. Credit cards are processed through our secure checkout system.
Q: What happens if an item I ordered is found to be out of stock?
A: If an item you ordered is out of stock for whatever reason, we will deduct the amount of the out of stock item from the total and adjust the shipping charge if applicable. We are sorry, but we do not accept back orders at this time.
Q: How long does it take for my order to ship?
A: 99% of all orders ship next business day.
Q: How do I know what the fabric is made out of?
A: We only use premium cotton fabrics. All fabric is 100% cotton unless otherwise noted.
Q: Where is your store located?
A: We are a web based quilt shop and do not have retail outlets. Our warehouse is located in Southern California, USA.
Q: How often is your site updated?
A: Usually we upload new items to the site daily. So come back often!
Q: Do you have a catalog you mail out?
A: Since our inventory changes daily and we are constantly adding new items, we do not offer a printed catalog at this time. All of our products can be found on our website with pictures, descriptions and prices.