Frequently Asked Questions
Q. If I live in The Island Empire district, can I pick my order instead of paying for shipping?
A. No, sorry but we do not have a brick and mortar studio for walk-ins. Our warehouse is closed to the public. All of our inventory is for online shopping only.
Q. What shipping service do you use to mail my items?
A. We use the United States Postal Service.
Q. When I place my order, will I be placed on a cutting roster?
A. ABSOLUTELY NOT! All precut quilt kits are already cut and packaged. They are ready to be mailed when you place your order. There is no excessive waiting at Quilt Kit Shop.
Q. How do I know my order was received?
A. You should receive a confirmation email within minutes of placing your order. If you do not receive it within 24 business hours, please contact us via email for assistance.
Q. What forms of payment do you accept?
A. We accept Visa, MasterCard, Discover, American Express and Pay-Pal. Credit cards are processed through our secure checkout system.
Q. What happens if an item I ordered is found to be out of stock?
A. If an item you ordered is out of stock for whatever reason, we will deduct the amount of the out of stock item from the total and adjust the shipping charge if applicable. We are sorry, but we do not accept back orders at this time.
Q. Can I change or cancel my order?
A. You can do so unless it has already been dispatched. Call us or email us immediately and place a request for the cancellation.
Q. Where do your fabrics come from and how do I know they are first quality?
A. We use 100% premium cotton fabrics. We do buy from many suppliers and use many manufactures and do guarantee that all of our fabrics purchased are first quality goods. We do NOT purchase second run or damaged goods. Due to the nature of cotton, even first quality goods can have minor flaws, we make every effort to check our kits for these flaws.
Q. Where is your store located?
A. We are a web based quilt shop and do not have retail outlets and is located in California, USA.
Q. Do you have a catalog you mail out?
A. Since our inventory changes so much so fast and we are constantly adding new items, it would be impossible to update in print form. Although we do not have a printed catalog we feel our on-line store is our virtual catalog.