I Never Received My Order

  • If you do not receive your order, please review our delivery time frames.
  • Locate your tracking information in the shipping confirmation email or log into My Account select Order Status. Use the tracking information to track your order on the carrier’s website.
  • Check with family members, neighbors, co-workers, a building manager, or others who may have accepted your order if you were not home during a delivery attempt.
  • If you were not home, the delivery carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as a back door, garage, behind bushes or pillars.
  • If you followed these steps and still cannot locate a past-due order, contact your local delivery carrier giving them the tracking number and letting them know you cannot find your order.
  • If they do not have the package file a missing mail claim with the local carrier service in your area that was responsible to deliver your order.
  • Lost priority mail is covered by USPS indemnity insurance for up to $100.00 with proof of merchandise purchase, through the post office only. You the customer will file the claim.