Returns - Quilt Kit Shop
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Returns

We are happy to replace or refund/credit any defective or incorrect items. You must return the item in the same condition in which you received it. For defective goods, you must contact us first and obtain a return authorization. Otherwise, we will not accept your return. You must notify us of a problem within 7 days of receiving your order.

Any items accepted for return (unless for manufacturer's defect) may be assessed a 20% restocking fee. We will issue a store credit voucher for returns minus our shipping costs you paid or we paid to ship your order to you.

Do NOT unwrap, cut, wash or alter the merchandise in any way.
No returns or refunds after 7 days.
No returns without prior consent from me.
No returns or refunds on sale or clearance items.
No refunds for shipping fees or return postage.

If you received a defective item or need to contact customer service please fill out the form below and include your order number.




Shipping Options

SHIPPING ESTIMATE INFORMATION:  

Sorry, NO International Shipping 

USA Shipping Table 

Orders USA SHIPPING only USPS Mail
$0.00 - $125.00 $7.45 Priority 
$125.99 - $265.00 $14.00 Priority 
$265.99 - $380.00 $19.00 Priority 
$380.99 - $435.00 $25.00 Priority 

  • We ship all orders via PRIORITY MAIL.
  • We do NOT ship First Class Mail due to increased labor and materials.
  • Typically most ordered will ship next business day.
  • All orders: Your sales receipt will be emailed to you upon shipment.
  • Shipping charges cannot be consolidated for multiple orders.
  • If you use a P O Box, please make sure you add this to your order form.
  • We are not responsible for any lost, stolen, damaged or non delivered shipments. It will be your responsibility to follow up with your local postal office. 
  • Lost priority mail is covered by USPS indemnity insurance for up to $100.00 with proof of merchandise purchase, through the post office only. 
What if I Never Received My Order, What you can do. (CLICK) 

Unclaimed Packages or Incorrect Shipping Address Provided:

If we receive a returned package marked as unclaimed by recipient or undeliverable, up to two attempts to contact via email will be made. If no response is received after 4 days, a refund will be issued for the order less the shipping and/or free shipping cost incurred by us and a 15% restocking fee. You the customer will be responsible to pay additional shipping in order to resend.

Quilt Kit Shop will not be responsible for additional shipping costs incurred due to an incorrect shipping address being provided to us.